Broad Reach Healthcare Happenings

CHATHAM – Broad Reach Hospice announced it has received the Hospice Award of Distinction for the Consumer Assessment of Healthcare Providers and Systems (CAHPS), part of the Agency for Healthcare Research and Quality (AHRQ), a federal agency.

Broad Reach Hospice works to bring meaning and fulfillment during the final stages of life, in addition to providing comfort and management of symptoms related to a patient’s illness. It provides care wherever a patient calls home, including private homes, congregate housing sites, skilled nursing and assisted living facilities, and in some cases acute care hospitals across Cape Cod.

Hospice care continues for families and caregivers for a minimum of 13 months after a patient has passed. Broad Reach’s multidisciplinary grief care team consists of chaplains, social workers, and volunteers who meet regularly to review and discuss the difficulties that the bereaved are experiencing.

The CAHPS program works closely with a consortium of research organizations to conduct research on patient experience and develop surveys that ask consumers and patients to report on and evaluate their experiences with health plans, providers, and health care facilities. The survey for hospices was handled by WellSky, a best practice research and consulting firm specializing in home care, palliative care, and hospices.

“This recognition of exceptional performance in caregiver satisfaction is remarkable whenever it occurs, but for our team to have accomplished this during the most challenging times of the pandemic truly speaks to their extraordinary compassion and commitment” said Jamie Nunes, RN, Broad Reach’s Hospice Program Administrator.

Since 2004, Broad Reach Hospice has been providing end-of-life care that honors the dignity, comfort, and spiritual well-being of patients and families.

Established in Chatham in 1986, now a multifaceted community, Broad Reach Healthcare is proud to be Cape Cod’s longest-standing locally owned provider of post-acute care.